Lunatix

Last Updated: 05/13/2026

Order Fulfillment & Responsibility

All orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who manages order-related inquiries, payments, and returns.

Quality is guaranteed. If there is a print error or visible quality issue, it will be replaced or refunded by our merchandising partner, Fourthwall. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your email to the support team at contact@support.lunatix.store. This quick and simple step will help us provide a speedy resolution.

Because products are made to order, we do not accept general returns or sizing-related returns. 

Please read below for more details:

Cancellations

Product Orders Cancellation Policy

All products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.

Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues. 

Donations and Tips Cancellation Policy

Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, the transaction is final and cannot be cancelled or refunded.

Damaged/Quality Issues

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. Please email the support team with these details at contact@support.lunatix.store

Refunds Policies

Product Orders Refund Policy

Product Orders Refund Policy Because products are made to order, our merchandising partner cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue. Refunds are processed by Fourthwall (Merchant of Record). 

PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.

Donations and Tips Refund Policy

Donations and tips are non-refundable. Once you have completed your checkout payment, the transaction is final and cannot be cancelled or refunded.

Locked Messages Refund Policy

Locked messages are non-refundable. Once you have completed your checkout payment, the transaction is final. If you have issues accessing the locked message after payment, please contact the support team at contact@support.lunatix.store. The team will be happy to troubleshoot the problem and find a resolution for you.

Accepted Payment Methods

Payment methods accepted by our Merchant of Record include credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, Klarna/AfterPay and local payment methods. 

International Orders

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, they cannot be calculated in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.

Merchant of record

Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.